🔄 Refund Policy
Last Updated: January 1, 2025
At ProfessWP (“we”, “our”, or “us”), we aim to deliver high-quality digital solutions and ensure customer satisfaction. However, if you are not fully satisfied with our services, we provide a fair and transparent refund policy as outlined below.
🔹 1. Scope of Refund
Refunds (full or partial) may be granted under the following circumstances:
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The project has not yet started, and cancellation is requested within 7 days of payment.
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The service delivered is not in accordance with the agreed scope of work outlined in a formal quotation or service agreement.
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A technical error or failure occurred due to our fault.
🔹 2. Non-Refundable Conditions
Refunds will not be issued in the following cases:
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Work has progressed more than 30% of the agreed scope.
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Services include custom design or development tailored specifically to your needs.
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Costs paid to third-party providers (e.g., themes, plugins, hosting, advertising on Facebook or Google).
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Delays or cancellation due to lack of client communication, approval, or file submission.
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Refund requests submitted after the 7-day window following payment.
🔹 3. Refund Request Procedure
To request a refund, please email us at:
📧 Email: support@professwp.com
Include the following details within 7 days of your payment:
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Payment receipt or transaction reference number
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Your full name and email used for the order
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A clear explanation of your refund request
We will review your request and respond within 7 business days.
🔹 4. Refund Method
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Approved refunds will be issued via the original payment method used.
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Transaction or processing fees from payment gateways (if any) may be deducted from the refund.
🔹 5. Policy Updates
We reserve the right to amend this Refund Policy without prior notice. Please check this page regularly for updates.
If you have any questions regarding this policy, feel free to contact us at support@professwp.com
